Return & Refund Policy
Welcome to Vikas Traders. We are committed to providing genuine batteries, inverters, and power backup solutions. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
Product received is damaged during delivery.
Wrong product has been delivered.
Product has a manufacturing defect verified by the manufacturer.
Product is unused, uninstalled, and returned in its original packaging with all accessories, manuals, warranty cards, and invoice.
Return requests must be made within 7 days of delivery.
2. Products Not Eligible for Return
The following products cannot be returned:
Batteries that have been installed or used.
Products damaged due to misuse, negligence, improper installation, or accidents.
Products with broken seals, missing accessories, or damaged packaging.
Custom or special-order products.
Products purchased under clearance, promotional, or final sale offers (unless received damaged or defective).
3. Battery Warranty
Most batteries sold by Vikas Traders are covered under the manufacturer’s warranty.
Warranty claims are handled according to the respective manufacturer’s warranty policy, including brands such as Exide, Amaron, Luminous, Microtek, VION, Eastman, and other authorized brands.
Warranty does not cover:
Physical damage
Fire or water damage
Improper charging or installation
Reverse polarity
Unauthorized repairs
Damage caused by external electrical faults
4. Return Process
To request a return:
Contact our customer support within 7 days of delivery.
Share your order number, invoice, and clear photos or videos of the product.
Our team will verify the issue.
If approved, we will arrange pickup (where available) or guide you through the return process.
Products returned without prior approval may not be accepted.
5. Refund Policy
Once the returned product is received and inspected:
Approved refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI after verification.
Shipping, installation, emergency delivery, and service charges (if applicable) are generally non-refundable.
6. Replacement Policy
If the product qualifies for replacement:
Replacement will be arranged after inspection and approval.
In case the same model is unavailable, an equivalent model or refund may be offered.
7. Order Cancellation
Orders may be cancelled before dispatch.
If the order has already been dispatched, cancellation may not be possible or shipping charges may be deducted from the refund.
8. Delivery Inspection
Please inspect your order at the time of delivery.
If you notice any damage, missing items, or incorrect products, notify our team immediately. Claims reported after installation or extended use may not be eligible for return.
9. Manufacturer Warranty Claims
For warranty replacements after installation, customers may be required to:
Share the original purchase invoice.
Provide battery serial number and product details.
Allow inspection by the manufacturer’s service engineer.
Warranty approval remains subject to the manufacturer’s inspection and terms.
10. Contact Us
For return, replacement, or refund assistance, please contact:
Vikas Traders
Authorized Dealer of Exide, Amaron & Luminous Batteries
Phone: +91 9818204925, +91 9310002008
Email: info@vikastraders.com
Website: www.vikastraders.com
Note: Vikas Traders reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be published on this page.
